Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a site we haven't covered yet? Here's how to reach Crypto Casnios, and what we can and can't help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. When you write in, it helps to include which casino or page you're referring to, and as much detail as you can about the issue — screenshots are useful if it's a dispute over a bonus term or a withdrawal delay.
What we can help with
- Corrections or updates to information on any review, such as a changed bonus offer, licensing detail, or supported cryptocurrency
- Feedback on your own experience with a site listed on the site, positive or negative — this genuinely feeds into how we keep pages current
- General questions about how our responsible gambling resources work or where to find them
- Questions about our editorial process, how offers are ranked, or why a particular casino appears where it does
- Reporting broken links, outdated bonus terms, or anything else that reads wrong on the site
What we can't help with
We're an independent review and comparison resource — we don't operate any of the casinos listed on this site, and we can't access player accounts, process withdrawals, or resolve disputes over a specific deposit or bonus. If you're having a problem with a transaction, a bonus not crediting, or a withdrawal that's stuck, you'll need to go directly to that casino's own support team, since only they can see your account details and act on them.
We also don't provide financial, legal, or tax advice. If you have questions about how gambling winnings or crypto gains are taxed, or about the legal status of online gambling in your particular state, that's a conversation to have with a qualified professional rather than with us.
Before you write in
A few things are worth checking first, since they cover most of the questions we get:
- Bonus terms, wagering requirements, and eligibility for any offer are listed alongside that offer on the relevant review — check there before assuming a term has been left out
- Our terms and conditions page covers how the site itself operates, including our approach to affiliate relationships and how listings are compiled
- If your question is about problem gambling, self-exclusion, or getting support, our responsible gambling page has resources including the National Problem Gambling Helpline (1-800-GAMBLER), which is free and confidential
A note on who this site is for
Crypto Casnios is intended for adults of legal gambling age in their state or jurisdiction — 18+ or 21+ depending on the operator and local rules. We don't verify visitor age directly, but every casino listed sets and enforces its own minimum age at sign-up. If you're contacting us on behalf of someone under that age, or about content you believe shouldn't be accessible to minors, please say so clearly in your message so we can look into it properly.
Keeping the conversation useful
We get a reasonable volume of email, so messages that are specific tend to get a faster and more useful reply than general ones. If you're reporting an error, tell us exactly where it is and what you think it should say. If you're leaving feedback on a casino, tell us what happened and roughly when. If you're asking about our methodology, tell us which factor you're curious about — coin support, payout speed, licensing, or something else — rather than asking a broad "how do you rank sites" question, since the answer differs a bit depending on what you're weighing up.